We are not responsible for any merchandise lost or stolen through the mail parcel service.
By purchasing any items through our website, over the phone or by mail, the Buyer warrants that (s)he at least 18 years old, and is in compliance with his/her local and state laws and is legally able to purchase these items.
Buyer is responsible for following any local and state regulations and plumbing codes pertinent to the purchase, installation and operation of our products.
The state of California requires water treatment devices claiming health claims be tested and certified by them. Some of the products we sell may not be certified, and therefore only aesthetic claims can be made on units shipped to California.
CONDITIONS OF SALE
Purchase of any products is an agreement by the purchaser/user to hold all Sellers and manufacturers harmless of all liabilities and damages indemnify and agree to defend. The purchaser/user assumes all responsibility for the use of any product sold on or by FilterWater.com and its affiliates.
It is a responsibility of a Buyer to find a correct water treatment system or filters for their situation. We may offer explanations on common technologies and solutions to common problems. However we do not recommend a particular water system for a particular situation because of the lack of information such as water contaminants, usage, ability to do proper installation etc. Seller and its affiliates are a passive reseller and doesn't share liability with manufacturer(s) for damages caused by faulty water treatment products or the installation or usage of such products. Buyer agrees to hold Seller, its parent company, officers and affiliates harmless for any damages caused by improper system manufacturing, design, installation or operation.
All commercial and residential in-line systems are recommended to be installed after a flow regulator/restrictor in order to control and reduce incoming water pressure. This avoids bursting and any resulting property damages. Also, make certain that there is a strainer system placed after the Whole House and Commercial Media Systems to avoid bleeding and/or pipe clogging.
For all products: FilterWater.com is not responsible or financially liable for any water damage, property damage, or personal injury, direct or indirect, that may occur from normal and correct use of the products we sell, catastrophic failure of the products we sell, failure to properly connect the units to the water supply lines, and/or failure to understand and observe the proper water pressure ratings and requirements for these units. Use and install all of our products solely at your own risk. Do not expose any of these units to freezing temperatures (<33 degrees Fahrenheit) or direct sunlight (UV rays).
FilterWater.com has no liability toward any plumbing fees or bills nor any or all plumbing work and connecting of these units to the water supply is done at your own risk. Most FilterWater.com products are intended for professional installation and/or professional initial setup. This is especially important when installing undersink units, all reverse osmosis units, undersink filters, water coolers, water softeners, all backwashing units, and whole house water filter systems - which are always connected to a high pressure water line. Always check all connections for leaks periodically. FilterWater.com is not responsible for any leaks or water damage whatsoever.
All systems must be inspected by a professional installer prior to installation to eliminate any possible assembly error, and checked for component damage, parts, and fittings, to avoid system malfunction and possible property damages.
We are not responsible for any damages, direct or indirect, that may arise from the use or catastrophic failure of these products. Use all products at your own risk.
For Purchases made outside US Buyer is responsible for all shipping charges, including shipping and any additional fees that may occur such as broker fees, duties, government taxes etc. associated with import/export process.
LIMITATIONS OF LIABILITY
Seller’s liability to Buyer on any claim of any kind, including negligence, with respect to the goods or services delivered hereunder, shall in no case exceed the price of the ordered goods or part hereof which gives rise to the claim. IN NO EVENT SHALL SELLER BE LIABLE TO BUYER FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, NON-DELIVERY, SERVICING, USE OR LOSS OF USE OF THE GOODS OR ANY PART THEREOF, OR FOR ANY CHARGES OR EXPENSES OF ANY NATURE INCURRED WITHOUT SELLER’S WRITTEN CONSENT, EVEN THOUGH SELLER HAS BEEN NEGLIGENT, AND BUYER INDEMNIFIES AND HOLDS SELLER HARMLESS FROM ANY AND ALL SUCH CLAIMS OF DAMAGE BY BUYER OR OTHERS. IN NO EVENT SHALL SELLER’S LIABILITY UNDER ANY CLAIM MADE BY BUYER UNDER THIS AGREEMENT OR OTHERWISE EXCEED THE PURCHASE PRICE OF THE GOODS IN RESPECT TO WHICH DAMAGES ARE CLAIMED.
We reserve the right to change these Policies at any time without notice.