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Water Filters Shipping Information
For purchases made with a credit card through our online store we ship items to the addresses only in the United States, Canada, Puerto Rico, Mexico and several other countries (see International Shipping below).
Most items in stock are shipped within 2-3 days. Crystal Quest products are shipped in 3-5 business days, except for large items, Bottle-less Water Coolers and units that require customization. Products that require custom IN/OUT sizes, cartridges other than stock cartridges or other customizations may be delayed for up to 1 week or more. Bottleless Water Coolers are shipped not earlier than 4 business days after order was placed, and generally take 2-3 weeks to arrive.
Large orders such as Bottleless Water Coolers or whole house systems can be only shipped via Ground service. There is no rush, 2nd day or air deliveries for these! Please read Water Cooler Delivery guide before ordering. There may be an additional shipping charges for custom units, heavy items, or when shipped outside continental US.
How we ship
Orders are shipped via FedEx, US Postal Service, UPS or regional carriers, depending on weight and destination. Fedex, USPS and UPS Ground deliveries to Home or Business addresses in most cases are sent with NO SIGNATURE REQUIRED - this means that Fedex or UPS will leave package at your door or in convenient location when noone is present at delivery time. If you require a signature, please add a Note during checkout process!
You can login into your account on our site to track status of your order. It generally takes 2-6 additional business days for an order to arrive to destination in U.S. after it was shipped.
FilterWater.com is not responsible for any merchandise lost or stolen through any mail parcel service, including but not limited to USPS, UPS, Fedex, and/or any freight companies.
Orders by check
It takes 10 business days from the day we receive a check for it to clear through the bank. Because of this expect 2-3 weeks delay between the date you place a check order through our system and the date your item is shipped. We also accept Money Orders, orders paid with money order are processed the same day we receive money order.
Order Tracking
You can track status of your order online, or through websites of major carriers:
US Shipping Rates
Shipping rates are subject to change without a notice. Although we try to update this information regularly, actual shipping rates may be different from what you see below
For items under $50:
- Ground: $5.99
- 2nd Day: $19.99
For items over $50:
- Ground: $8.99
- 2nd Day: $29.99
- Free Ground shipping for orders over $100
Hawaii, Alaska and Pasific Islands
- $10.99 on orders under $50
- $13.99 on orders between $50 and $100
- $20.00 on orders between $100 and $300
- $30.00 on orders over $300
Canada Shipping Rates (approximate, contact us for exact rates):
- $20 on orders under $50
- $25 on orders over $50 but less than $100
- $32 and up on orders over $100, except for larger items such as Water Coolers (see below).
Shipping to P.O. Boxes
We do not ship to international P.O. Boxes. It is possible to get your purchase shipped to a US P.O. Box if you have absolutely no other way to receive your purchase (for instance, if you have a military address). In this case your purchase will be shipped via US Postal Service Ground (no Overnight, 2nd Day or other carrier shipments to P.O. Boxes). We are not responsible for shipment tracking, lost, stolen or damaged merchandise shipped to a P.O. Box.
International Shipping
We do not ship products to most Asian countries, Africa and Eastern Europe. We do accept credit cards from countries of Carribean, Mexico, Canada, Australia and Western Europe. For most other countries, we require money order or wire transfer. Please contact us with your country and address information for shipping costs and payment arrangements. We will ship most small orders via U.S. Postal Service in order to limit or eliminate border fees. However, Customer is responsible for ALL SHIPPING CHARGES, including shipping and any additional fees that may occur such as broker fees, duties, government taxes etc. associated with import/export process.
Sales Tax
A Sales Tax charge will be added as % of total order amount to all orders shipped to the following U.S. states
Pennsylvania - sales tax of 6%
There is no Sales Tax on other orders.
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