We offer an unconditional, 30-day money-back guarantee (less the cost of shipping and handling), except for bottleless water coolers, large custom orders
, and products that have been used or damaged
. Up to 30% restocking fee can be assessed on products that have been in use and were returned within 30 days from date of purchase.
An up to 30% restocking fee may be charged on any returned Bottleless Water Coolers (depending on condition of the units), Custom Products such as Large Whole House systems, or any other products that were returned not in "like new" condition.
No refunds are issued on products that were damaged during installation, or because of incorrect installation. No refunds are issued on Water Filter Replacement Cartridges that had contact with water, and Water Tests that have been used (even partially).
In order to qualify for a Return, a Return Merchandise Authorization (RMA) number must be requested within 30 days from the date of purchase
. Requests must be accompanied by either your order number or full billing name. You can also use the contact form
to request RMA. Put "Return" in email subject line.
No refunds are issued on products after 30 days.
Shipping charges are non-refundable. Actual shipping charges will be subtracted from refunds on products that received "Free Shipping" promotion.CONCEALED DAMAGE
Sometimes damage during shipping cannot be detected until product(s) are removed from packaging and/or installed. If concealed damage is detected, it is very important to act immediately. Purchaser needs to file a damaged merchandise claim with the shipping company, and notify us or product manufacturer (if product was shipped directly from manufacturer, see product manual for details) of the damages.
An order can be cancelled prior to shipping with no additional fee. If you order has already been shipped, PLEASE REFUSE DELIVERY, and follow the return policy above.
All our products include a standard manufacturer warranty. For instance, Crystal Quest products carry 1 year warranty, if installed by a licensed plumber; Paragon filters carry 90 days warrany excluding filter cartridges. If your product is found to be defective or damaged within the warranty period, please call the manufacturer directly, or contact us using the Contact Form