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PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THE ONLINE SERVICE. YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS. IF YOU ARE NOT WILLING TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SERVICE.

 

We offer a general 30-day money-back guarantee (less the cost of shipping and handling), except for bottleless water coolers, large custom orders, products that have been used or damaged, and international orders. Up to 30% restocking fee can be assessed on products that have been in use and were returned within 30 days from date of purchase. An up to 30% restocking fee may be charged on any returned Bottleless Water Coolers (depending on condition of the units), Custom Products such as Large Whole House systems, or any other products that were returned not in "like new" condition.

 

No refunds are issued on products that were damaged during installation, or because of incorrect installation. No refunds are issued on Water Filter Replacement Cartridges that had contact with water, and Water Tests that have been used (even partially).

 

In order to qualify for a Return, a Return Merchandise Authorization (RMA) number must be requested within 30 days from the date of purchase. Requests must be accompanied by either your order number or full billing name. You can also use the contact form to request RMA. Put "Return" in email subject line.

 

No refunds are issued on products after 30 days.

 

No returns on international orders for Crystal Quest products.

 

 

Sometimes damage during shipping cannot be detected until product(s) are removed from packaging and/or installed. If concealed damage is detected, it is very important to act immediately. Purchaser needs to file a damaged merchandise claim with the shipping company, and notify us or product manufacturer (if product was shipped directly from manufacturer, see product manual for details) of the damages.

 

CANCELING ORDER

An order can be cancelled prior to shipping with no additional fee. If you order has already been shipped, PLEASE REFUSE DELIVERY, and follow the return policy above.

 

WARRANTY

All our products include a standard manufacturer warranty. For instance, Aquasana products carry 90-day warranty with the exception of the whole house filter EQ-300. The EQ-300 comes with a 1-year warranty, if installed by a licensed plumber. If your product is found to be defective or damaged within the warranty period, please call the manufacturer directly, or contact us using the contact form.

 

 

A Sales Tax charge will be added as % of total order amount to all orders shipped to the following U.S. states

Pennsylvania - sales tax of 6%

There is no Sales Tax on other orders.