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The Pure Water Store
Home > Frequently Asked Questions

Water Filters - Frequently Asked Questions

Q: Which water filter is right for me?
FAQ Droplet
A: You need to evaluate your water and set a budget.
Q: Which credit cards do you accept for payment?
A: We accept most major credit cards, including Visa, MasterCard, American Express and Discover.
Q: What other payment options can I use?
A: For more payment options, please consult our Ordering information page.
Q: Do you provide secure checkout?
A: Our checkout and payment sections use highest encryption possible, with SSL certificate from Comodo. We use one of the largest and most trusted web payment gateways to process orders.
Q: Do you ship to Alaska or Hawaii?
A: Yes

Q: Do you ship internationally?
A: Yes. We do not ship to most of Eastern Europe, Africa and Asia. Consult shipping info page, or contact us with details.
Q: Where are your shipping rates?
A: Read our shipping info page
Q: How can I track my order?
A: Login into your account to see tracking information, update your shipping address and print receipts.
Q: Where can I find Return policies?
A: Consult our Returns section of Policies page.
Q: What about Warranty?
A: All products carry standard manufacturer's warranty. You can read more about this in the Warranty section of Policies page.
Q: How can I contact you?
A: Best way to contact us is to send email or call the number on contact us page.
Q: Do you offer promotions or discounts?
A: Yes, we have a water filters on sale page where we list discounted products. You can also try our promotions, coupons and discount codes page for lates promotions.
Q: Which water filter brands do you carry?
A: We carry a variety of water filter brands. Try our filters and filter brands page for more information.
Q: I am buying a gift for someone and I am lost. Help!
A: No problem, we've created an eco-friendly holiday gift ideas page to help you select best eco-friendly gifts.
Q: I tested your countertop system with a TDS meter, and it doesn't work!
A: TDS meters measure Total Dissolved Solids, and they are only good to identify if a Reverse Osmosis system works, or for areas with high hardness level. Outside of Reverse Osmosis and water softening, filters usually do not affect TDS in a significant manner. Typically, the largest portion of a TDS reading is calcium, which is a beneficial mineral. Your countertop system works, it just isn't designed to remove calcium - which is the right way to do filtering.